Shipping Policy
GeniusGrower — Last updated: February 2026
1. Stock & Availability
All GeniusGrower products are held in stock at EU warehouses in Germany and France. Items are shipped promptly after your order is confirmed and payment is received.
2. Processing Time
Orders are typically processed and dispatched within 1–3 business days after payment is confirmed. During peak periods (holidays, promotions), processing may take up to 5 business days.
3. Where We Ship From
Your order is shipped from the EU warehouse closest to your delivery address:
- Western and Southern Europe — shipped from France
- Northern and Eastern Europe — shipped from Germany
Orders are automatically routed to the nearest warehouse for the fastest possible delivery.
4. Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Western EU (FR, BE, NL, LU, AT) | 2–4 business days after dispatch |
| Other EU countries | 2–5 business days after dispatch |
| Nordic / Baltic (DK, EE, FI, LT, LV, SE) | 3–6 business days after dispatch |
Total time from order to delivery = processing time (1–3 days) + shipping time. For example, a typical EU order arrives within 3–7 business days of placing the order.
5. Free Shipping
Free standard shipping is available on:
- All EU orders over €100
- Applied automatically at checkout based on your cart total
- No promo code required
This is calculated automatically at checkout based on your cart total.
6. Shipping Costs
For orders below the free shipping threshold, a flat rate shipping fee applies:
| Destination | Ships from | Shipping cost | Free shipping |
|---|---|---|---|
| All EU countries | Germany / France | €6.99 | Over €100 |
| All EU countries | Germany / France | €6.99 | Over €100 |
| Nordic / Baltic | Germany / France | €6.99 | Over €100 |
The exact shipping cost is always shown at checkout before you confirm your order. All prices include shipping insurance.
7. Tracking
A tracking number will be sent to your email address once your order has been dispatched. You can use this to follow your delivery in real time.
8. Customs and Import Duties
Orders shipped within the EU are not subject to customs duties.
We do not ship outside the EU. All deliveries are intra-EU shipments with no customs fees or import taxes.
9. Delivery Issues
- Non-delivery: If your order has not arrived within the estimated timeframe, please contact us. We will investigate with the carrier.
- Damage in transit: If your order arrives damaged, please take photographs and contact us within 14 days of receipt. We will arrange a replacement or refund.
- Wrong item: If you receive the wrong product, contact us and we will send the correct item at no additional cost.
10. Undeliverable Orders
If a package is returned to us as undeliverable (incorrect address, refused delivery, uncollected), we will contact you to arrange reshipment. Additional shipping charges may apply.
11. Countries We Ship To
We ship to all EU member states except Germany, Norway, and Switzerland. For shipping questions, contact us at: [email protected]